Bidwai Enterprises · Transparent, Fair & Guaranteed Protection
We take extraordinary pride in the farm-fresh purity of our grains, royal sabudana, and cold stone-ground flours. Our policy guarantees full replacement or refund for any transit damage or delivery discrepancies.
Due to statutory food safety regulations (FSSAI) governing agricultural staples and unpolished flours, opened or unsealed food packages cannot be returned for change-of-mind reasons. However, in the event of package damage, defect, or wrong shipment, we provide a 100% Free Replacement or Full Online Refund directly to your original payment method via Razorpay.
Cancel anytime before courier pickup (within 4 hours of ordering) for a 100% immediate refund.
Report any transit damage, torn pack, or incorrect item within 48 hours for immediate resolution.
Approved refunds are credited directly back to the original source (UPI / Card / Net Banking) via Razorpay.
Orders can be cancelled free of charge if the request is submitted before the order has been handed over to the courier partner (usually within 4 hours of placement).
Because we supply consumable grocery items, grains, and specialty flours with strict hygiene protocols, returns are approved under the following conditions:
Outer or inner moisture packaging is torn or punctured upon receipt.
Received a different weight variant, product, or quantity than ordered.
Security band or factory heat-seal was breached prior to delivery.
Any batch issue verified with batch number and photographic proof.
Because we operate on a 100% online prepaid model (No Cash on Delivery), all refunds are remitted electronically to the original payment source:
You will receive an automated Razorpay refund reference ARN ID as soon as the refund is initiated.