Fair, Transparent Return & Refund Terms for Food & Grocery Products
Orders may be cancelled free of charge if the request is received before package dispatch (within 4 hours of placing the order). Once an order has been assigned a Shiprocket AWB tracking number and handed to the courier partner, it cannot be cancelled in transit.
Due to the hygienic nature of food and agricultural staples (sabudana, stone-ground flours, pulses), opened packages cannot be returned. However, we provide a 100% Replacement or Full Refund under the following conditions:
Please report any damage within 48 hours of delivery by emailing care@bidwaifoods.com or WhatsApping +91 98765 43210 along with photos of the damaged packaging and your Order ID.
Once verified and approved, refunds are credited back directly to the original payment source (UPI / Card / Netbanking) via Razorpay within 5 to 7 working business days.